Privacy Policy.

1. Who we are

This website, zerotracebivvy.com, is operated by Zero Trace Pty Ltd, trading as Zero Trace Bivvy ("we", "us", "our"), an Australian company. This policy explains how we collect, use, store and share personal information when you visit our website, place a pre-order, contact us, or interact with us on social media (including TikTok, Instagram and LinkedIn).

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you have any questions, contact us at jamesfrawley@zerotracebivvy.com.

2. Information we collect

We only collect what we need to run the business and fulfil your order:

• Order details — your name, email address, shipping country and the pre-order option you choose, entered in the pre-order form on our website.
• Payment and delivery details — when you pay, our payment providers (Stripe or PayPal) collect your payment information, billing details and, where required, your shipping address and phone number. We never see or store your full card number. We receive confirmation of the payment, your name, email, and the address needed to deliver your order.
• Communications — anything you send us by email or direct message, such as questions, address changes or feedback.
• Website usage — anonymous, aggregated statistics about how the site is used (see section 5).
• Social media interactions — if you follow, comment on, message or engage with our accounts, we can see the information you make available on that platform, such as your username and public profile.

You can browse our website without telling us who you are. We do not knowingly collect sensitive information, and our products and website are not directed at children under 16.

3. How we use your information

• To process your pre-order, deposit or full payment, and any balance payment request when your bivvy is ready to ship.
• To ship your order and send updates about production, dispatch and delivery.
• To respond to your enquiries and provide customer support, including refunds and warranty matters.
• To understand how our website is used so we can improve it.
• To send you news and offers, but only if you have asked to receive them. You can unsubscribe at any time.
• To meet our legal, tax and accounting obligations, and to prevent fraud.

We do not sell, rent or trade your personal information.

4. Who we share it with

We share personal information only with the service providers who help us operate, and only as much as they need:

• Stripe and PayPal — payment processing.
• Netlify — website hosting and receipt of our pre-order form submissions.
• Google Workspace — business email and document storage.
• Australia Post and other couriers — delivering your order.
• Plausible Analytics — privacy-friendly website statistics.
• Our professional advisers (such as accountants and lawyers), and government authorities where the law requires it.

Each of these providers handles your information under its own privacy policy and security standards.

5. Cookies, analytics and advertising

Our website uses Plausible Analytics, which does not use cookies and does not collect personal information or track you across other websites. It gives us anonymous totals such as page views, referring sites and the country and device type of visitors.

Our website loads fonts from Google Fonts, and our payment providers may set their own cookies during checkout to process payments securely and prevent fraud.

We may advertise on social media platforms such as TikTok and Meta. If we add an advertising pixel or similar tool to our website in future, we will update this policy before doing so, explain what it collects, and tell you how to opt out. When you interact with our content on those platforms, the platform's own privacy policy applies to the data it collects.

6. Overseas disclosure

Some of our service providers store or process data outside Australia — mainly in the United States (Stripe, PayPal, Netlify, Google) and the European Union (Plausible). We take reasonable steps to use reputable providers with strong privacy and security protections.

7. How we store and protect your information

Your information is held in the secure systems of the providers listed above and in our password-protected business accounts. We take reasonable steps to protect it from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your information safe.

We keep personal information only as long as we need it for the purposes above. Financial and order records are kept for as long as Australian tax law requires (generally five to seven years), after which they are securely deleted or de-identified.

8. Your choices and rights

• Access and correction — you can ask for a copy of the personal information we hold about you, or ask us to correct it (for example, a change of delivery address).
• Deletion — you can ask us to delete your information, except where we must keep it to complete your order or meet legal obligations.
• Marketing — you can opt out of marketing emails at any time using the unsubscribe link or by emailing us.

If you are in the European Union, United Kingdom or another region with its own privacy laws, you may have additional rights, and we will honour requests made under those laws.

To make a request, email jamesfrawley@zerotracebivvy.com. We aim to respond within 30 days.

9. Complaints

If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes to this policy

We may update this policy as our business grows. The latest version will always be on this page, with the date it was last updated shown at the top.

11. Contact us

Zero Trace Pty Ltd (Zero Trace Bivvy)
Email: jamesfrawley@zerotracebivvy.com
Website: zerotracebivvy.com